Terms & Conditions
Effective Date: August 2026 • Last Updated: August 2026
1. Agreement & Acceptance
Welcome to Cloud View Retreat. By confirming a room reservation, making an advance payment, or staying at our property in Dawaipani, Darjeeling, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
2. Check-In & Check-Out Timings
12:00 PM (Noon)
Early check-in subject to room availability upon arrival.
10:00 AM
Late check-out requires prior host approval.
3. Reservation & Advance Payment
- Advance Deposit: A minimum advance deposit (as specified during booking confirmation) is required to secure your room reservation.
- Balance Payment: Remaining stay balance must be settled upon check-in via Cash, Bank Transfer, or UPI.
- Tariff Includes: Room accommodation and Full Board dining meals (Breakfast, Lunch, Evening Tea & Snacks, Dinner) as per the booked stay package.
4. Room Occupancy & Guest Conduct
- Occupancy Limits: Guests must adhere to maximum adult & bed capacity limits stated for each room type (Kanchenjunga Suite, Maple, Gurans, Pine View). Extra persons without prior registration are strictly prohibited.
- Quiet Hours: Dawaipani is a peaceful, eco-friendly mountain village. Quiet hours are observed from 10:00 PM to 6:00 AM. Loud music, parties, or noisy gatherings are strictly prohibited.
- Smoking & Alcohol Policy: Smoking inside bedrooms is strictly forbidden. Smoking is permitted only in designated open outdoor areas. Guests are requested to maintain decorum.
- Environmental Responsibility: Please conserve water and electricity in the hills. Do not litter or throw plastic along mountain trails.
5. Homestay Property Rights & Damage Liability
Guests are expected to treat the homestay property, furniture, amenities, geysers, and room equipment with care.
- Any breakage, damage, or loss of property assets caused by negligence will be charged directly to the guest prior to check-out.
- Cloud View Retreat is not responsible for loss, theft, or damage to personal valuables or luggage. Guests are advised to take care of their belongings.
6. Governing Law & Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with stays or bookings shall be subject to the exclusive jurisdiction of the courts in Darjeeling District, West Bengal.