Cancellation & Refund Policy
Effective Date: August 2026 • Last Updated: August 2026
1. Overview
At Cloud View Retreat, we understand that travel plans in the mountains can change unexpectedly. We strive to maintain transparent, fair, and hassle-free cancellation and refund policies for all our guests.
2. Cancellation Timeline & Refund Table
90% Refund
10% standard processing & administrative fee retained. Remaining 90% refunded.
50% Refund
50% of the total booking deposit refunded.
Non-Refundable
No refund applicable due to late room release & hold costs.
3. Rescheduling & Date Modification Policy
If you wish to change your stay dates instead of cancelling:
- Notice Period: Date changes requested at least 7 days prior to check-in are permitted free of cost, subject to room availability.
- Rate Adjustment: If rescheduled dates fall into peak seasonal periods (e.g. Durga Puja, Diwali, Christmas/New Year peak dates), any tariff difference must be paid by the guest.
4. Force Majeure & Mountain Weather Conditions
Mountain travel in Darjeeling district can occasionally experience natural events such as landslides, heavy rainfall, or official road closures.
In cases of verified natural disasters or official government travel bans where access to Dawaipani is completely blocked, guests will be offered a 100% Date Rescheduling Voucher valid for up to 6 months at no extra penalty.
5. Refund Processing Timeline
Once a valid cancellation request is approved, refunds will be initiated within 24 to 48 hours. It typically takes 5 to 7 business days for the refunded amount to credit back to your original payment method (Bank Account / UPI).
6. How to Request Cancellation
To cancel or reschedule a booking, please send your booking reference number via WhatsApp or Email: