Privacy Policy
Effective Date: August 2026 • Last Updated: August 2026
1. Introduction & Overview
Welcome to Cloud View Retreat (“we,” “our,” or “us”), a peaceful mountain homestay located in Dawaipani, Darjeeling, West Bengal. We deeply value your trust and are committed to protecting the privacy and confidentiality of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a booking inquiry, or stay at our retreat.
2. Information We Collect
To provide you with seamless room reservation and homestay services, we collect the following types of information:
- Personal Details: Full Name, Email Address, Phone / WhatsApp Number.
- Government-Issued ID Data: Aadhaar Card, Passport, Voter ID, or Driving License details mandatory for check-in compliance under local police registration regulations.
- Booking Details: Dates of arrival/departure, number of adult guests, children, room preferences, and meal choices.
- Transaction & Payment Records: Payment confirmation numbers, payment mode (UPI / Net Banking / Bank Transfer), and deposit receipt screenshots. We do not store raw credit card numbers or UPI PINs.
3. How We Use Your Information
We use the collected information exclusively for legitimate hospitality operations, including:
Reservation Processing
Confirming room availability, issuing booking vouchers, and managing stay schedules.
Guest Communication
Sending direction guides, WhatsApp arrival instructions, and meal coordination.
Regulatory Compliance
Fulfilling local police guest registration requirements for foreign and domestic travellers.
Hospitality Enhancement
Customizing dietary preferences, room setups, and local sightseeing assistance.
4. Data Sharing & Non-Disclosure
We strictly do not sell, rent, trade, or commercialize your personal information to any third parties.
Your information is only shared under necessary circumstances:
- Government & Legal Authorities: If required by law, regulation, or court order to comply with local police check-in requirements in Darjeeling district.
- Payment Gateways & Service Providers: Trusted third-party payment processors to complete authorized transaction verification.
5. Data Security Measures
We implement reasonable technical and organizational security measures to protect guest data from unauthorized access, loss, or misuse. Our website uses SSL encryption for data transmission.
6. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us: